ADDITIONAL INFORMATION ON DATA PROTECTION
What is done and not done with your personal data on this website you will find here.
WHO IS THE RESPONSIBLE FOR THIS WEBSITE?
Responsible Identity: Betsy Cárcamo
Commercial name: Spanish Language Journey
Address: Blanco Encalada 1771. Departmento 1503. Santiago. Región Metropolitana. Chile.
Activity: Private Spanish Classes online
Contact details of the person in charge or representative, and of the data protection officer, if applicable: email: firstname.lastname@example.org / telephone: + 56 9 51990117
WHAT PERSONAL DATA IS COLLECTED ON THIS WEBSITE?
Identification data: name, surname.
Contact information: email.
Contractual data: data of contractual operations, ID, products and services acquired, financial operations, payment data.
Navigation data: IP address, type and identification of the device, type of browser, domain through which you access the Website, browsing data, activity on the Website.
ON WHAT LEGAL BASIS IS THIS DATA TREATED?
We treat your personal data with the following legal bases:
- The execution of a contract with Spanish Language Journey, to contract services, publish advertisements and manage the requested services.
- The consent of the user in relation to contact, subscription to content and the sending of commercial communications, via mail, cookies or messaging systems.
- The legitimate interest of the data controller to protect users of the Spanish Language Journey website from abuse and fraud in the use of our services.
FOR WHAT PURPOSES WILL WE TREAT YOUR DATA?
On this website, there are different forms, in each of them, the information you collect will be used as follows:
(Select those that apply or add those that apply)
- Content subscription forms: there are several forms to activate the subscription. The data provided will be used exclusively to send the Newsletter and keep you updated on news and specific offers, exclusively for subscribers of spanishlanguagejourney.com
- Comments form: The personal data entered in the form to insert these comments will be used exclusively to moderate and publish them.
- Contact form: There is also a contact form for questions, suggestions or professional contact. In this case, the email address will be used to respond to them and send the information that the user requires through the web.
- Registration Form: In this case, we request the following personal information: Name, Email, so that you can create an account in our system and give access to its functionalities.
- Sales form: I also process data to manage the purchase of Private Spanish Lessons online, including order management, payment and all operations related to the contracting of the chosen service or product. This includes sending follow-up emails, responses, invoices, receipts, etc.
CONSERVATION TIME OF PERSONAL DATA
Customer Data: The period of conservation of personal data will vary depending on the service that the Customer hires. In any case, it will be the minimum necessary.
Subscriber data: From the moment the user subscribes until they unsubscribe.
Data of potential clients: the data will be kept in any case during the validity of the established commercial relationship and, once concluded, two years, unless the user requests its deletion beforehand.
WHAT ARE YOUR RIGHTS REGARDING THE USE OF YOUR DATA?
Anyone has the right to obtain confirmation as to whether or not Spanish Language Journey is treating personal data that concerns them.
Interested persons have the right to:
- Request access to personal data relating to the interested party.
- Request its rectification or deletion.
- Request its cancellation.
- Request the limitation of your treatment.
- Oppose the treatment.
- Request the portability of the data.
If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
To exercise these rights, you can write to email@example.com
There is a form to exercise your rights, you can request it by email.
These forms must be electronically signed or accompanied by a photocopy of the DNI.
If someone represents you, you must attach a copy of your ID, or it must be signed with your electronic signature.
The forms can be presented in person, sent by letter or by mail to the address of the person in charge that appears at the beginning of this text.
REMARKETING ACTIONS: GOOGLE ADS
Ads is a Google platform for ADVERTISERS who want to advertise on GOOGLE. In spanishlanguagejourney.com, Google Ads is used, Google’s advertising platform that allows you to create campaigns and advertisements to show them on other web pages. When generating an ad, you can segment your audience by:
- Demographic data (age, sex, etc.)
- Interests (activities, hobbies, etc.)
- What they buy on the internet and through other channels
This website uses Facebook Ads:
Facebook Ads allows you to segment the audience to target an ad.
Thanks to Facebook’s custom audiences feature, an audience can be created from user and subscriber data on this website, such as email addresses and phone numbers. To do this, it is necessary to share the databases with Facebook in order to later create personalized audiences by directing the ads to people with similar profiles.
Confidential personal information is not used for targeting ads in accordance with Facebook Policies and is not shared with third parties or other advertisers, and will be removed by Facebook as soon as said process is complete. In addition, Facebook will ensure confidentiality.
The ad system designed by Facebook allows you to show relevant and useful ads without revealing your identity to advertisers, being able to reach groups of people with specific profiles.
At any time as a user, you can revoke your consent through https://www.facebook.com/settings?tab=ads, where you can configure the reception of ads. You can also indicate that you do not want interest-based ads from Facebook, or from other companies, through the European Interactive Digital Advertising Alliance (EDAA) of Your On Line Choices ( http:// www.youronlinechoices.com/es/ ) or in the settings of your computer or your mobile device.
To use the custom audiences function, this website uses Facebook’s Website Custom Audience tool, which makes use of the Facebook pixel that marks the visitor to this website anonymously. If you wish to object to the use of Facebook’s Website Custom Audiences, you have the possibility to do so at: https://www.facebook.com/ads/website_custom_audiences/.
For more information on the scope and purpose of the collection of data by Facebook and its subsequent treatment, as well as, to configure your privacy you must go to the following links:
Facebook conversion tracking pixel
For the optimization of the advertising campaigns of the ads that are published on Facebook, and for statistical purposes, the conversion tracking pixel of Facebook Inc., 1601 s is used. California Ave, Palo Alto, CA 94304, which tracks user actions after clicking on an ad.
The data obtained through said pixel is anonymous and does not refer to identified natural persons, nor is it stored, nor are profiles created with their personal data.
This data can be stored and processed by Facebook, and it can link this data with your Facebook account and also use it for its own advertising purposes in accordance with the Facebook data use policy that you will find at https://www.facebook.com/about/privacy/, recently updated at https://www.facebook.com/about/privacy/update.
You can enable Facebook and its partners to insert advertisements on and off Facebook, and for these purposes a cookie may be stored on your computer.
NOTIFICATION AND DECLARATION OF GAPS
Security notification and breach declaration
At Spanish Language Journey we assume security measures appropriate to the level of risk to protect personal information against loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of personal information ; However, if Betsy Cárcamo, determines that your service data has been misappropriated (even by a Betsy Cárcamo employee they have been exposed by a security breach or incorrectly acquired by a third party, Betsy Cárcamo will inform you immediately of said security breach, appropriation or improper acquisition.
TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?
Many tools used on this website to manage data are hired by third parties. To provide services strictly necessary for the development of the activity, Betsy Cárcamo shares data with the following providers under their corresponding privacy conditions:
Third-party service providers (for example, payment processing, order processing, analytics, marketing campaign management, website management, and email distribution services and other similar service providers) in order for them to perform functions commercials on behalf of Betsy Cárcamo.
The web development and maintenance company, or the hosting company, may have access to this website from time to time. They have signed a service provision contract that requires them to maintain the same level of privacy that applies to the treatments carried out on this website.
Any international transfer of data derived from the use of tools or service providers will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies in terms of privacy, secrecy and data security. .
Specifically, this website uses the following tools:
- Email marketing tool: Mailer Lite and Convert pro
- Billing tool:
- Analysis tools: Google Analytics and Facebook Pixel
- Online chat tool: Facebook Messenger and Instagram Messenger
- Others: PayPal, Calendly
AFFILIATE LINKS AND ADVERTISING
On this website, the User is offered sponsored content, advertisements and / or affiliate links.
Among the links that you can find, there is the possibility of informing and referring to products and / or services and / or info-products of third parties. The information that appears in these affiliate links or the inserted ads is provided by the advertisers themselves, so spanishlanguagejourney.com is not responsible in any case for inaccuracies or errors that the ads may contain, nor can it offer guarantees about the experience , integrity or responsibility of advertisers, or the quality of their products and / or services, although those products or services that spanishlanguagejourney.com and its team have tried will always be recommended.
In addition, the ads will remain published on the portal until they are eliminated or suspended by the advertiser or spanishlanguagejourney.com, which logically is not responsible for the fact that, once they have been removed from their databases, the ads continue to be indexed in search engines outside this portal.
Every user must understand that any contractual or extra-contractual relationship between the User and the advertisers, affiliates or third parties contacted through this website, are understood to be made solely and exclusively between the user and the advertiser and / or third person. spanishlanguagejourney.com only acts as a channel or advertising medium and, therefore, has no type of responsibility for damages or losses of any nature caused by its negotiations, conversations and / or contractual or extra-contractual relationships with advertisers or third parties physical or legal entities contacted through this website.
SECRET AND SECURITY OF DATA
spanishlanguagejourney.com is committed to the use and treatment of the user’s personal data, respecting its confidentiality, in accordance with the purpose of those; as well as to comply with its obligation to save them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.
This website includes an SSL certificate. It is a security protocol that makes your data travel in an integral and safe way; that is, the transmission of data between a server and the web user, and in feedback it is fully encrypted or encrypted.)
spanishlanguagejourney.com cannot guarantee the absolute impregnability of the Internet network, nor, therefore, the violation of data through fraudulent access to them by third parties.
Regarding the confidentiality of the processing, Betsy Cárcamo will ensure that any person who is authorized by Betsy Cárcamo to process the client’s data (including its personnel, collaborators and providers), will be under the appropriate obligation of confidentiality (whether it is a duty contractual or legal).
When a security incident occurs, when Betsy Cárcamo realizes it, it must notify the Client without undue delay and must provide timely information related to the Security Incident as it is known, or when the client reasonably requests it.
ACCURACY AND TRUTH OF THE DATA
As a user, you are solely responsible for the veracity and correctness of the data you send to spanishlanguagejourney.com, exonerating Betsy Cárcamo (Spanish Language Journey) from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.
The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to Betsy Cárcamo (Spanish Language Journey) in the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.
Betsy Cárcamo reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, it will announce on this page the changes introduced with reasonable anticipation of their implementation.